This academy is an excellent Management Education Program on all important issues of professional service providers. The module based academy allows individual selections and participants can design their individual program.

Target of the Seminar:

The target of this seminar is clearly that internal or external service providers improve significantly. The  target is to reduce TCO and to raise customer satisfaction in parallel.

Target Group:

IT responsible Board Members
Chief Information Officers
IT-Heads
Management of Internal and External Service Providers
SAP CCC Managers
Senior Project Manager & Department Heads

Curriculum:

Modul 1: IT Governance

• Contents: IT Strategy Development, IT-Governance, IT-Controlling / Performance, Compliance & Integrity of SAP
• Lecturer(s): tbd. (CapGemni Consulting), Dipl. Kfm. Ralph Grunge (CIS)
• Duration: 2 Day

Modul 2: Business Process Management

• Contents: Business Process Management in Theory and Practice / Process Management Methods & Tools / Case Study
• Lecturer(s): Mag. Christian Stüger (Education Development, SAP Business School)
• Duration: 2 Days

Modul 3: ITIL Foundation

• Contents: IT Service Management Concepts / ITIL Principles & IT Lifecycle / Continuous Service Improvement / Technology and Architectures / ITIL Qualification
• Lecturer(s): Markus Müller, MBA (Solution Architect Service Management, HP)
• Duration: 2 Days (optional: 0,5 Days preparation for EXIN Certification)

Modul 4: CobiT Foundation

• Contents: IT Governance & Cobit / Corporate Certfifications / Cobit Framewotk for IT Governance / CobiT® – Process Descriptions & Relations / CobiT® and ITIL – Diversities and Common Concepts / Internal Control System based on CobiT®
• Lecturer(s): Markus Müller, MBA (Solution Architect Service Management, HP)
• Duration: 2 Days

Modul 5: ITIL & CobiT in Practice

• Contents: IT Service Management, Infrastructure Management, Application Management and Business Service Management / Organizational Change Management in Service Management Projects / Project Management of Service Management Projects / Architectures in IT Service Management / ROI-Calculations / Case Study
• Lecturer(s): Markus Müller, MBA (Solution Architect Service Management, HP)
• Duration: 2 Days

Modul 6: Customer Orientation of Internal Service Providers

• Contents: Account Planning & Management / Service Level Agreements / Communications / How to deal with Change Management Issues / Facilitation of Meetings
• Lecturer(s): Mag. Christian Stüger (Education Development, SAP Business School)
• Duration: 2 Days

Modul 7: IT Senior Program Management Issue Resolution

• Contents: Structure follows Process follows Strategy / Program Management / Escalation Management / Program Reporting & Monitoring / Tools & Techniques / The Good, the Bad & the Ugly
• Lecturer(s): Mag. Erich Wlasak (Managing Director, aeon organisationsentwicklung)
• Duration: 2 Days

Modul 8: SAP CCC Certification Procedure & SAP Solution Manager & Test Management

• Contents: Advantages and Realisation of a SAPCCC Certification by SAP / Presentation of SAP Solution Manager / SAP Testmanagement
• Lecturer(s): tbd. (SAP AG)
• Duration: 2 Days

Date:

Planned for Q3 / 2008

Duration:

16 Days

Fees for each participant:

8.000,- Euro excl. VAT. (5 Modules 5.500,- excl. VAT)